Shipping Policy

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Free Shipping To USA

Thank you for choosing Custom Jacket House (CJH). We aim to provide a seamless shipping experience for our customers. Below are the details of our shipping practices.

Shipping Costs

We are pleased to offer Free Standard Shipping to USA. There are no minimum purchase requirements or hidden shipping fees at checkout.

Processing & Transit Times

To ensure quality, every order undergoes a processing period before it is dispatched.

Order Processing Time: 1 – 2 Business Days (Monday – Friday).
Transit Time: 7 – 8 Business Days (Monday – Friday).
Order Cut-off Time: 18:00 (GMT +00:00) Greenwich Mean Time (London)

Note: Total estimated delivery time is the sum of the processing time and the transit time. You can typically expect your package within 8 to 10 business days.

International Taxes, Duties & Customs

For international orders, please be aware of the following:

Customer Responsibility: All import duties, taxes, and customs fees are the sole responsibility of the customer.

Payment: These charges are usually collected by the shipping carrier or local customs office at the time of delivery. Custom Jacket House does not collect these fees upfront and cannot predict what your particular charges may be.

Lost or Damaged Parcels

We take great care in packaging your orders, but we understand that issues can occur during transit.

Damaged Items: If your item arrives damaged, please take photos of the packaging and the product immediately.

Lost Packages: If your tracking information shows “Delivered” but you haven’t received your package, or if the transit time has exceeded the estimates above, please reach out to us.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this number to monitor your shipment’s progress via the carrier’s website.

Returns & Refunds

If you are not satisfied with your purchase or need to return an item, please refer to our dedicated Return and Refund Policy page for detailed instructions and eligibility criteria.