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Return and Exchange Policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help. Our policy remains active for 30 days from the date of delivery.
1. Return & Exchange Conditions
We accept returns and exchanges for standard reasons (such as size or style preferences) provided that:
- Items are unworn, unwashed, and in their original condition.
- Items are in the original packaging with all tags attached.
2. Shipping Costs
- Customer Responsibility: For standard returns or exchanges, the customer is responsible for all return shipping costs.
- Seller Responsibility: we will cover the return shipping costs only if you receive the wrong item (different size, style, or color) or if the item arrives in a damaged condition.
(Note: To expedite a claim for a damaged or incorrect item, please provide clear photo evidence of the product and packaging when contacting us.)
3. Refund Processing & Security
- Original Payment Method: All refunds will be issued exclusively to the original payment method used to place the order.
- Security Protocol: For security reasons and to prevent the misuse of our services, we will not issue a refund to any alternative bank account, card, or payment mode if the original method is declined or closed.
- Timeline: Once your refund is approved, please allow 15 to 20 business days for the amount to reflect in your bank account, depending on your financial institution’s processing times.
4. Order Cancellations
- Within 48 Hours: You may cancel your order within 48 hours of placement for a full refund.
- After 48 Hours: If a cancellation is requested after 48 hours but before the item has shipped, a 20% deduction will be applied to the refund amount to cover processing and material costs.
- Post-Shipping: No cancellations are accepted once the item has been shipped.
5. Customs, Duties, and Taxes
- Buyer Responsibility: Buyers are responsible for any customs duties and taxes applicable in their country.
- Delays: We are not responsible for delivery delays caused by customs clearance procedures.
6. Contact Us
To initiate a return, refund, or cancellation, please reach out via:
- Contact Form: Use our website’s “Contact Us” form with the subject: Request to Return or Refund.
- Email: sales@customjackethouse.com
- Phone: Contact us via the official number provided on our website.