Privacy Policy

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1. Introduction

Welcome to our store (“we”, “our”, or “the store”). This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online for fashion products.

2. Information We Collect

Personal Information: Your name, email, phone number, shipping and billing address.
Order Details: Items you purchase, shopping history, and return/exchange requests.
Payment Information: We do not store card details. All payments are processed securely via third-party PCI Complianced gateways.
Technical Data: IP address, browser type, device details, and browsing behavior collected through cookies and analytics tools.

3. How We Use Your Information

To process and deliver your orders quickly and accurately.
To send order updates, promotions, and customer service messages.
To analyze user behavior and improve your shopping experience.
To personalize content and product recommendations.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information only with:

Delivery partners to ship your orders.
Payment providers to process transactions securely.
Legal authorities when required by law.

5. Cookies and Tracking Technologies

We use cookies to remember your cart, recommend products, and analyze website performance. You can manage cookie settings in your browser.

6. Data Security

- We use Industry-Standard Encryption (such as TLS/SSL) to protect your data during transit. Sensitive information, including login credentials and payment details, is encrypted at rest using advanced cryptographic protocols to ensure that even in the event of unauthorized access, your data remains unreadable.
- We implement strict Access Controls based on the ‘Principle of Least Privilege.’ This means only authorized employees with a legitimate business need (such as our support or security teams) can access personal data. All internal access is monitored, logged, and protected by Multi-Factor Authentication (MFA).

7. Your Right to Deletion ("The Right to be Forgotten")

We believe you should have full control over your personal information. You have the right to request the permanent deletion of your data at any time.

How to Request: You can exercise this right by contacting us at sales@customjackethouse.com with the subject line “Data Deletion Request.”
What We Delete: Upon verification of your identity, we will remove your personal identifiers, account details, and interaction history from our active databases.
The “Service Provider” Rule: We will also notify any third-party service providers (such as payment processors or shipping partners) to delete your data from their records, where applicable.
Legal Exceptions: Please note that we may be required to retain certain information to comply with legal obligations (e.g., keeping tax records for purchases) or to complete an ongoing transaction (e.g., fulfilling an order you just placed).

8. Privacy Policy

We implement industry-standard security measures such as SSL encryption, firewalls, and limited access to safeguard your information.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, delivery services). We are not responsible for their privacy practices or content.